Order cancellation policy

Orders placed with Mucca Production & Advertising SRL become binding once the quotation is approved and production or service delivery has begun.

1. Cancellation conditions

An order may be cancelled before production begins without additional cost.

If cancellation occurs after production has begun, the client is responsible for:

• technical preparation costs (DTP, samples and artwork),
• materials already purchased,
• the portion of production already completed.

These costs are communicated transparently based on the production estimate.

2. Cancellation after delivery

After delivery, cancellation is no longer possible except for non-conformities accepted by both parties.

3. Special circumstances

Projects with very short deadlines, imported materials or components made by third parties may be subject to specific conditions communicated before the order is confirmed.